Click on a headline to show or hide its comments.
Shipping and handling
Worldwide distribution: $7.50. The exact price will be presented when you press "Calculate price" in the production part of the site, or when you have moved on to place your order.
Delivery conditions
Solentro has an order-break-point every Monday at 2.00 AM (Eastern Standard Time), orders before this point will normally be sent out on Wednesday the week after (holidays not included). Solentro uses first class mail and your book will be delivered accordingly.
Payment
Payment is possible by cash on delivery, COD, (only within Sweden) or by bank-/credit card.
Bank-/credit card: We accept VISA, Mastercard and Eurocard.
COD (only within Sweden) cost $7.50 excluding freight and package. You pay at the delivery office (post office) when you collect the parcel. You will be charged (with the amount of the order) for unclaimed parcels.
By law, you have to be 18 years of age or over to purchase anything over the Internet.
Security & Confidentiality
We use Svenska Handelsbanken www.handelsbanken.se as our partner for payment, which means that your payment is secured by TellusPay Payment Gateway. The card number is sent through a strongly encrypted connection directly to the bank. The merchant does not have access to any information about the card or your bank account. TellusPay secure sockets layer (SSL) is industry standard and among the best software available today for secure commerce transactions. Our system will automatically check if your card support UCAF / 3-D Secure. MC SecureCode and Verified by Visa protects your existing MC / Visa card with a personal password, giving you reassurance that only you can use your MC / Visa card online.
Solentro guarantees never to hand out your personal particulars to a third party, unless special circumstances arise, i.e. if the police, a prosecutor or the like demand information.
Orders outside Sweden
Orders from the rest of the Nordic countries, Europe and the USA are warmly welcome. However, you are obliged to choose payment by either bank- or credit card. It is accordingly not possible to pay by COD for deliveries outside Sweden.
For these abroad deliveries a delivery time of 2-3 weeks counting from the date we receive your order should be expected.
A buyer’s right to return
Solentro can not offer a general right to return your order (right to cancel your purchase agreement) without special reasons, because your book order is produced from your specific description. Since you are able to preview your layout, and control that the aspects of quality - like for example quality of text and photos – meet your expectations, you are responsible for the quality of the final product. An exception to this is, of course, if your book is damaged during delivery or if the product does not live up to the high standards that Solentro’s products keep. In these cases you are to contact our customer service within 14 days from receiving the book, in order to get further instructions on how to pursuit a potential return. We regret, that Solentro cannot accept returned items without an enclosed return letter (this return letter will be sent to you after you having contacted our customer service, and is needed in order for us to be able to make demands on our distributor). Possible replacement delivery will of course be distributed without any costs on your behalf. Before returning a damaged or wrongly delivered book, we must ask you to contact our costumer service by email.
Complaints
Solentro does not guarantee 100% color reproduction in the books you have ordered. Solentro guarantee that the books you have ordered are free from technical errors at delivery. The quality of for example your own pictures/photos depend on factors like resolution, light, professionalism and other factors that Solentro cannot affect. This makes it important for you to follow the warnings that are given when you preview your book. Solentro cannot be held responsible for pictures/photos that are not of high enough quality to be reproduced in printing.
Copyright
As a customer you are solely responsible for the texts and the pictures/photos that are uploaded to Solentro. The customer ensures that he or she alone possesses copyright, right to use a trademark and all other rights to texts and photos that have been used to produce the books that the customer has ordered.
All violations to any of these rights, as well as the sanctions that may follow are solely the customer’s responsibility.
In case of claims from a third party, due to copyright and/or other rights on his behalf, the customer will not hold Solentro liable.
Finally, the customer guarantees that no texts or photos violates a law in force, in particular laws on child pornography.
Control and erasure of data
Solentro reserves the right to control data that arrive in our hands. If data that the customer
have stored break any law in force, Solentro reserves the right to delete these data without prior warning. Should these data break penal law, we reserve the right to contact authorities for further consideration. Should a third party have objections of judicial nature to data stored by a customer, Solentro reserves the right to delete these data without prior warning.
If the third party’s objection turns out incorrect, no demands can be directed on Solentro for its behavior. An exception for this would be if Solentro has behaved neglectfully or deliberately deleted the customer’s data without cause.
Choice of law
Disputes concerning the above stated conditions, is to be settled according to Swedish law.
Solentro follows recommendations from Allmänna reklamationsnämnden (www.arn.se).
